Shipping Policy

• Shipping Methods and Carriers
• Delivery Times and Costs
• International Shipping (if applicable)
• Tracking Information
• Shipping Address Changes
• Risk of Loss During Shipping

Effective Date: November 1st, 2024.

At Industrial Mart, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines the methods, timelines, and costs associated with delivering products to our customers. Please review the policy carefully.

1. Shipping Methods and Carriers

1.1 Shipping Methods
We offer a variety of shipping options to meet your needs, including standard, express, and bulk freight shipping for larger items.

1.2 Carriers
We work with trusted shipping carriers to ensure your products are delivered safely. Our primary carriers include [Insert Carrier Names], but we may use other carriers depending on your location and the size of the order.

1.3 Shipping Options

• Standard Shipping: Ideal for smaller items and typically the most economical option.
• Express Shipping: For faster delivery, usually 1-3 business days after dispatch.
• Bulk Freight Shipping: For large or heavy items requiring specialized handling

2. Delivery Times and Costs

2.1 Delivery Times
Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided at checkout, and are typically as follows:

• Standard Shipping: 3-7 business days.
• Express Shipping: 1-3 business days.
• Bulk Freight Shipping: 7-14 business days (depending on location and order size).

Please note that delivery times may vary due to unforeseen circumstances such as weather, carrier delays, or public holidays.

2.2 Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. These costs will be displayed at checkout before you complete your purchase. Free shipping may be available for certain orders over a specified amount or during promotional periods.

3. International Shipping

3.1 International Shipping Availability
At this time, IndustrialMart only ships within Nigeria. We do not offer international shipping, but this may change in the future.

4. Tracking Information

4.1 Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this tracking number to monitor your shipment through the carrier’s website.

4.2 Tracking Delays
Please allow up to 24 hours for your tracking information to update after the shipment is dispatched. If your tracking information is not updated within this period, please contact our customer service team for assistance.

5. Shipping Address Changes

5.1 Changing Your Shipping Address
If you need to change your shipping address after placing an order, please contact us immediately at [Insert Contact Email/Phone Number]. We can only update your address if the order has not yet been shipped.

5.2 Incorrect Shipping Address
If the shipping address provided is incorrect and the order has already been dispatched, we are not responsible for any delays or non-delivery. It will be your responsibility to contact the carrier directly or make arrangements for re-shipment (at your own cost).

5.2 Incorrect Shipping Address
If the shipping address provided is incorrect and the order has already been dispatched, we are not responsible for any delays or non-delivery. It will be your responsibility to contact the carrier directly or make arrangements for re-shipment (at your own cost).

6. Risk of Loss During Shipping

6.1 Transfer of Risk
Once your order has been handed over to the shipping carrier, the risk of loss or damage to the items passes to you. Industrial Mart is not responsible for any loss or damage that occurs during shipping.

6.2 Lost or Damaged Items
If your order is lost or arrives damaged, please contact us within 48 hours of delivery at [Insert Contact Email/Phone Number]. We will work with the carrier to file a claim, but cannot guarantee replacement or refunds for items lost or damaged in transit.

For any additional questions or concerns regarding our Shipping Policy, please contact our customer service team:

IndustrialMart
Email: sales@industrialmartnigeria.com
Phone: +234-7078581059
Address: #4 Amadi-ama, Trans Amadi Industrial Layout, Port Harcourt, Rivers State.

By placing an order with Industrial Mart, you agree to the terms and conditions outlined in this Shipping Policy.